Return and Refund Policy
If an item is received damaged or if an item other than what was ordered was shipped please contact us immediately. Errors in shipments must be brought to our attention within 7 days of receiving the order and must be brought to our attention in the first contact regarding a return.
Shipment delays due to Weather, Acts of God, or carrier issues that could not be foreseen are not considered errors. Orders cannot be cancelled once shipped, and all the terms of our standard return policy would still apply.
Warranty claims and issues are handled through the product’s manufacturer and not through Blackhawk Motorsports.
Products must be sent back to the manufacturer for exchange, repair, replacement, etc if found to be defective in any way. This helps streamline the warranty process for the customer and resolve issues quicker.
Defective products should not be returned to Blackhawk Motorsports without prior written approval under any circumstances. Refunds will not be issued for defective products unless the product has been sent back to and determined to be defective by the manufacturer and the manufacturer’s RMA process has been completed. Any defects with products must be brought to our attention in the first contact regarding a return.
We accept returns for 100% store credit or refund less 15% restocking fee. This must be done within 30 calendar days after delivery of the product.
All items must be in “new, unaltered, and unused condition”. Products cannot have been installed or used in any fashion. Definition of new, unaltered, and unused condition is:
- Without showing any signs of wear or damage.
- Must contain original packaging in the same condition it was shipped. Products without original packaging will be refused.
- Cannot have been installed, used, or test fit in any way.
Refunds are contingent upon inspection of item(s) once we receive the return.
Please do NOT affix the shipping label directly on the packaging for the product. Placing it inside another box will help ensure safe arrival of product. If the factory packaging for the returned is not intact, has been tampered with, or is obscured by tape, shipping labels, etc a higher restocking fee may be assessed. We suggest using the same packaging and boxes that were used in the original shipment if at all possible.
Products returned with missing parts, damage, or in unsellable condition due to customer tampering, use, etc will result in a higher restocking fee or may not be accepted for a return at all.
The original sales receipt or invoice must accompany all returns and include a message from the customer stating if they would prefer a store credit or a refund to the card used at the time of purchase less a 15% restocking fee. Failure to indicate how you’d like the return processed will result in a store credit being issued.
Customers are responsible for ALL shipping costs for returns. Refunds are contingent upon inspection of item(s) once we receive the return.
Store credit will be issued as a gift certificate locked to the customer’s account to automatically be applied to future orders. An email will be sent once the credit has been applied to the account. This credit will be immediately available for use. Store credits are not transferable and have no cash value.
Refunds issued to the original credit card used at purchase will be subject to a 15% restocking fee and will take approximately 3 business days to reflect in the purchasing account from the time we process the return.
Orders canceled after being placed but before shipping are subject to up to a 15% restocking fee.
4850 General Hays Rd
Hays, Ks 67601